May 23, 2024


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Woman scarred, in pain after ‘most traumatic’ dental treatment at Sengkang clinic, Singapore News


Heading to the dentist is probably nobody’s favorite detail to do. But for one woman, it was an “certainly horrid encounter”.

Stomp contributor Val explained her root canal cure at Q&M Dental Group’s Sengkang clinic in Compassvale Crescent on Could 6 as “the most traumatic┬ádental knowledge in my lifestyle”.

Sharing pics of the treatment’s aftermath, Val mentioned: “As a final result, I experienced from a burnt and now ulcerated throat, tongue, major of my mouth and interior aspect of my cheeks, generally concentrated on the appropriate facet of my mouth.”

Val said she also has a scar on the correct aspect of her deal with beside her mouth.


It all began when Val woke up with a lousy toothache. She made the earliest feasible appointment to see a dentist at the clinic closest her dwelling, which was at 7pm.

Soon after ordering an X-ray scan, the dentist suggested two possibilities to simplicity the discomfort, tooth extraction or a root canal.

Val recounted: “She did not straight away fill me in on what I could anticipate from the two selections. She just ongoing to stare at me as if I comprehended individuals solutions and to make the conclusion on the place. I was understandably in shock, and was not actually absolutely sure what is a root canal treatment method and what permanent effects I must hope from ‘killing’ the tooth.”

A root canal method eliminates the smooth centre of the tooth called the pulp, which is designed up of nerves, connective tissue and blood vessels that help the tooth increase.

The Stomp contributor alleged that she was informed by the dentist that there were being no other significantly less intrusive choices to decrease the pain.

When the root canal cure begun, Val explained the dentist “couldn’t care much less about how substantially soreness I was previously in before, and for the duration of the course of action”.

In her grievance letter to Q&M, the Stomp contributor described what transpired: “Just after two jabs of regional anaesthetic pictures (most likely carried out devoid of topical anaesthetic used as I flinching in reaction to the injection ache), she proceeded to clean up my teeth, ignoring my phone for aid.


“I was kicking my legs, waving my arms, pulling the saliva ejector gently, flinching my overall body, and even at one position knocking towards the hand of an assistant in reaction to the discomfort as she cleaned and most likely currently drilling into my tooth.”

She ongoing: “That night I was sporting a costume as I just obtained off perform, but due to the ache and me regularly bending and kicking my legs, my gown was all around me.

“Think about the distressed state I was in. But hardly ever after did the doctor nor her assistants check out to quiet me down or to at the very least request if I am nonetheless sensation all right. I was not given a fabric or blanket to protect my legs.”

Val then described an additional ordeal as she lay on the dentist chair with her mouth clamped extensive open with a rubber dam and hooks.

She said: “For the duration of the therapy, the disinfectant leaked by way of the rubber dam and retained inside my mouth concerning my throat and my tongue for an prolonged period of time of time. I was gagging and tears have been flowing down the side of my deal with in agony. The chemical solution was very bitter and it was burning my tongue and throat…

“It was only when I squinted my eyes so tough and experimented with earning some noises that the dentist requested, ‘Why? What is it?’ and moved the ejector to thoroughly clean and suck out the remedy from my mouth.”

She stated this resulted in the injuries inside her mouth.

“On returning dwelling, I also realised a deep hook mark outside the right facet of my lips,” she reported in the letter. “The scar is painful and I now search like I have a laceration scar on my mouth.”


She went to another dental clinic three times afterwards to assess her injuries and was instructed the ulceration would past for at the very least a week.

Apart from the letter, Val also e-mailed Q&M and still left opinions on its web-site.

She told Stomp: “It is to my dismay and disappointment that they do not respond to my opinions in a well timed way.”

Val reported that 6 times immediately after the root canal treatment, she been given a contact from a customer service officer.

She recounted: “I desired factors to move forward and hence was compelled to record down a few requests for her to go over with her administration. I was then informed that I will listen to back again from them on May well 18.”

When she did not hear from Q&M on May 18, Val e-mailed the business again, “informing them that I will have this publicised really should they proceed to take care of their customers with a cold shoulder”.

“I then obtained an e-mail reply,” she claimed, “requesting another two weeks to launch an investigation and meanwhile they will do a ‘goodwill’ refund of fees that I currently paid out for my root canal procedure and for the dentist evaluation on my injuries.”

Val replied to Q&M: “The earlier mentioned reimbursement is rightfully a part of your assistance recovery, which is the bare minimal to be carried out to appropriate your wrongs. It is in no way out of goodwill.”


She acknowledged the reimbursement.

On June 4, Val wrote to Stomp: “It is really been a single month following I 1st made my criticism to Q&M. I have not acquired any update on the ‘investigation’, no apology from the dentist (a single of my requests), no refund, no calls, no compensation, and no nothing from Q&M.

“Whilst I have recovered from the various ulcers in my throat immediately after suffering for a full of 10 days, I am even now left with well known scarring on the corner of my lips.”

In reaction to a Stomp question, Q&M said: “We have already been in active communication with (the individual) because May 5 to offer aid and facilitate an amicable resolution to this difficulty.

“We are very involved about the lesion observed as it is an incredibly scarce and unusual occurrence. We have provided to mail her for right assessment and further treatment method, if required, by the applicable dental and health care specialists. The assessment by professionals will also help us in our recent ongoing investigation into this matter and our evaluate of her many requests/demands.

“As soon as we have verified the experts to show up at to (the affected individual), we will be speaking to her once again. She is effectively aware of all of the higher than.”

This report was to start with released in Stomp. Authorization required for copy.


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