Seeking to terminate your GoodLife Health and fitness membership? It can be a ton more durable than you may possibly assume.
The aged gag about how tough it is to cancel a gym membership appears to have develop into a reality for quite a few Canadians who have been struggling to terminate their account at GoodLife Fitness because the fitness centers reopened.
A quantity of posts to social media have highlighted the disappointment of many people today for being unable to cancel their health club membership on the web.
Meanwhile other people declare their tries to simply call or normally get hold of GoodLife physical fitness have tested to be fruitless, with client assistance agents in shorter offer.
Hey @GoodLifeFitness, is there a motive why you would not permit ppl terminate on the internet??? It says that “sad to say” this won’t be able to be performed on line “at the second” and I have to go into a Club. So substantially for restricting pointless contact. Is this allowed @ONconsumer?
— Swarog Perun (@SwarogPerun) August 12, 2021
With lots of experience unsafe returning to the gym in a time where variants continue to unfold, the decision to cancel their gymnasium membership right until they truly feel risk-free to return is an easy to understand one particular.
Nonetheless, the trouble in accomplishing so has a large amount of people perspiring even without the need of getting a phase onto the treadmill.
@GoodLifeFitness Why is it impossible to quit my membership? I have called ,I have remaining my variety, I have carried out the chat,I’ve attempted to terminate on the internet and practically nothing will work. Why does Nobody respond?
— Lori M (@mumathepuma) August 11, 2021
Many others are stating their trouble goes even more than simply just not staying ready to terminate.
Some have produced promises that they did terminate their membership months ago and nevertheless are nonetheless becoming charged as if they hadn’t.
Not GoodLife exercise charging my account after I now cancelled my membership mid-COVID??🥰
— jl🌈 (@jeanlucglam) August 12, 2021
The dilemma is not just one currently being experienced by only a handful of individuals either. One particular seem at the mentions on GoodLife’s formal Twitter account will see a stream of irate prospects trying to get related problems solved.
@GoodLifeFitness going out of your way to ensure no one particular can get to a shopper service rep. 9-5 organization hours and phone calls acquiring dropped. Stay chat only won’t operate…. in the meantime I maintain remaining billed hundreds of pounds even while I have canceled membership in December
— Vlad 🌹 (@416Vlad) August 10, 2021
To their credit rating, GoodLife claims that the large bulk of memberships can conveniently be cancelled online nonetheless certain designs these types of as company memberships or users continue to on their first deal exist as exceptions.
An adequate explanation why GoodLife can’t use technological know-how to terminate all kinds of memberships had not been forthcoming, however.
Further, the url to cancel a membership is buried deep in the website. There is no apparent mention of it any where on the busy homepage.
You need to scroll all he way down to the footer and click on on Speak to Us and then search for it in the Usually Asked Inquiries.
“The vast majority of GoodLife Memberships can be managed immediately through the portal on our web-site. For a large part of our Members, the portal also involves the capacity to cancel online,” stated a GoodLife consultant to blogTO.
“GoodLife cares deeply about the gratification and expertise of our Users and encourages any person who is acquiring difficulty managing their Membership online, to call our Golf equipment specifically.”
A person GoodLife member informed blogTO he not long ago observed the health chain withdrew $93.46 from his financial institution account even nevertheless he experienced not been back again to the health club or was aware that GoodLife had re-activated his membership without any communication.
When he went to terminate the membership and get a refund he says the membership portal on the web site did not give him this solution but only authorized him to “freeze” the membership for a maximum of 6 months and at a price of $10 per month.
The web site also directed him to a 1-800 cell phone quantity. A pre-recorded information on the telephone indicated GoodLife was unable to answer thanks to weighty simply call volume and directed him to check out the internet site.
He then despatched an e mail to the deal with indicated on the web site, [email protected], only to receive an automated reply that examine “any notices or requests to change or cancel your membership that have been sent to this electronic mail will not be actioned as this inbox is not monitored.”